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Customer Service

Thank you for choosing Exotichighheels.com - At Exotic High Heels, we work hard to provide our customers with the best possible customer service. See the FAQ's below for answers to commonly asked questions. If you don't find an answer here, please let us know! Our Customer Care Team can be reached at (800) 390-2041 (714-617-5625 for international) or via E-mail at sales@exotichighheels.com

**NOTE: All orders received from October 5th through October 29th will take an additional day to be processed - bringing our order processing time to two business days from the time the order is received.

FAQ’s

Ordering Information

Shipping Information

Refunds and Returns


General Information

 


Partner Links


Ordering Information

How to Shop With Us

Shopping at ExoticHighHeels.com is easy! Start by browsing our website to find the perfect pair of sexy high heels for any occasion. You’ll find our Product Categories listed along the left hand side of the web page. Click on any of these categories to view the sub-categories. You can also use the Search bar feature located at the upper right of each page to search for special terms keywords such as Stripper Shoes or Platform Boots. You may also go the bottom of the front page to search by manufacturer.


When you have found that perfect pair (or two!) of sexy high heels or boots, and the accessories, you are ready to begin!

Step One: Make your selection.


Once you’ve found what you’re looking for, to place your order simply enter the quantity you wish to purchase and then click on the “Add to Cart” button which appears next to the item you’ve selected. Depending on the item you are purchasing you may have other options to complete such as a color or size. Also enter the quantity. Be sure you make these selections carefully. Don’t forget to view the accessories located above the Add to Cart button.

As soon as you click the “Add to Cart” button you’ll be presented with the contents of your Shopping Cart. Here you can review what you have selected. If you adjust the quantities, be sure to click on the “Update Qty” button which will also update your Subtotal Amount shown in your cart.


If an item is out of stock, you will be notified here on the screen. You will also be presented with a request for your e-mail address and you will automatically be notified when the color and size is back in-stock.

Once you have reviewed your order and adjusted quantities as needed, you have the option of continuing to shop (click on the “Continue Shopping” link) OR checking out (click on the “Checkout” button).


Step Two: Select Shipping Options


Assuming you’ve made your all of your selections and are now ready to checkout, click on the “Checkout” button. You will now be able to select your Shipping Speed and see the price calculations based upon your Zip Code and State.


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Click on Continue

Step Three: Enter Shipping Address

Here you will enter your complete Shipping Address where you would like your order to be shipped to. Note: Orders shipped to a different address than the Billing Address will go through additional security screening and may be delayed a day or two. You will also have the option of changing your shipping method and speed of delivery. Look at the order information on the right hand side of the screen and the updated shipping pricing if you changed your shipping method. Click on Continue when ready.


Step Four: Billing & Payment Information

The next screen you’ll see is the Billing and Payment Information screen. We accept PayPal as well as three other payment options: Visa, MasterCard, and American Express. You may also use check cards or ATM cards, so long as they are connected with one of the major credit card companies listed here. Note: Debit, Check and/or Gift cards may hold authorization amounts up to three weeks. Make your selection and enter the Card Number, Expiration Date and Card Verification. If the shipping address you've chosen is not the billing address for your credit card account, be sure to enter the billing address for this account in the “Billing Address” section. Note: While we are happy to send your order to an address that is different than your credit card billing address - your order will go through an additional security screening process. Also, if the billing address you provide does not match what is on file with the credit card company - your order may be cancelled without notification. If you have any comments or special instructions, please enter them where indicated in the Notes section. When finished, click on the “Continue” button.


Step Five: Review Order & Confirm.


This is the final step. On this screen you’ll find all of the information about your order in front of you. The items you are purchasing are shown on the right hand side of the screen. Your name, shipping address, shipping method and payment methods appear elsewhere on this screen too. You have an opportunity to click on the “Edit” button if you made an error and/or wish to make any changes before sending your order to us. Be sure to review your order carefully. When you are sure everything is correct, click on the “Send Order” button. Our system will then process your order and present you with a confirmation screen. The confirmation screen is your receipt. You’ll also receive an email from us with this same information including a link on how to check on the status of your order.

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Order Confirmation and Status

Once you have clicked on the “Send Order” button, an e-mail with your order confirmation including a link on how to check the status of your order will be sent to the e-mail address you provided during Checkout.


If you do not receive an e-mail from us, please check your “junk” or “spam” mail folder. Some internet service provides (ISP’s); especially AOL will automatically filter out e-mail with HTML coding. You will need to check your e-mail filter settings (aka "SPAM" filter setting) to make sure the emails we are sending you about your order are not being filtered and/or deleted without you viewing them first.


Once your order ships, you will receive another e-mail with your tracking information and a link that allows you to track your package.


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Phone Orders

We understand that sometimes it’s easier to talk to a “real person” when placing an order. Give us a call Monday through Friday between 8am and 5pm Pacific Standard Time at (714) 617-5625 or (800) 390-2041 During our peak season between September and November, phone order waiting times may be lengthy. We encourage you to place orders via our website as it will have the most up-to-date stock levels and information.


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Inventory and Stock Level Status

Our on-line inventory status is updated on a daily basis with real-time data. We ship on a daily basis and update our inventory each day at midnight to make every effort to insure that the most up-to-date stock levels are displayed.


On occasion, especially during our heaviest shipping times of September and October, an item may show as in-stock that is not currently available. You will be notified within 48-72 hours for ground orders and within 24 hours for Overnight or 2nd Day Air should an item be temporarily out of stock.


Please contact us at sales@exotichighheels.com if you wish to confirm the availability of an item prior to placing an order or you may place a comment on your order during checkout.


Any items marked as Discontinued, Clearance or Close-Out have limited stock levels. The manufacturer has chosen to phase the shoe or boot out of the product line, and once our inventory has been sold-out, it will no longer be available. Once a size and/or color has been depleted, it will not be available in the future. Please note that these items are a FINAL SALE and not eligible for refunds or size exchanges.


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Payment Options

We accept Visa, MasterCard, American Express and PayPal transactions. We also accept gift or prepaid Visa, Mastercard and American Express cards ONLY if you have registered your address with the issuing card company. Sorry, we are unable to receive checks and money orders at this time. The company name listed on your credit statement will say: "Shoes by EHH"


It is our policy to not charge your card or PayPal account until we confirm that your order has shipped. We do, however, obtain an authorization on your card at the time of your order for the full amount of your order. Please note that this may appear temporarily as a charge on your account statement, but it is an authorization ONLY and usually will go away after 48-72 hours.


To continue our commitment to your security, every credit card processed is run through an address, phone and/or email verification process to verify that the card is registered to the billing address on the order. All PayPal transactions must be for verified accounts with confirmed shipping addresses.


A verified billing address must be provided for all transactions. We will attempt to contact you either by phone or e-mail should the information you provide for your billing address does not match the information on file by your credit card issuer, however, please note that we reserve the right to cancel any order with unverified billing and shipping information at any time.


International orders will be delayed or cancelled should an unverified billing address be provided. We do not ship international orders to addresses other than where your billing address is located. We do not ship to PO Boxes for International Orders. NOTE: If you submit an international order with a shipping address that is different than your billing address, your order will be cancelled without any prior notification. Effective immediately - ALL orders from Russia, the United Kingdom and South America will only be accepted when a verified Paypal account is used for payment. Orders placed with any other payment method will be cancelled without notice. Exceptions will only be provided for existing customers.


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Will I Pay Taxes?

You will only be charged tax if you are a resident of California. We are required by law to charge sales tax on orders shipped to California addresses, which is calculated and itemized during the on-line order process. No sales tax will be applied to orders shipped to addresses in other states unless required.


ExoticHighHeels.com is not responsible for any taxes, brokerage fees, or duty fees for international orders. These charges are the sole responsibility of the buyer.


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Site Security

Shopping with your credit card and personal information on ExoticHighHeels.com is guaranteed to be safe and secure.


We take extensive steps to process thousands of Internet transactions securely and safely, and we habe been doing this since 2001 without any loss or breach of our systems and security. Our secure server software (SSL) is the industry standard for securing credit card transactions over the Internet.


This software encrypts all of your personal information into an unrecognizable code that is securely transmitted from you to us. When this encrypted information reaches or secure server, we translate it back to its original form and store it safely offline and inaccessible through the Internet.


We are dedicated to providing you with a secure, worry-free shopping experience on ExoticHighHeels.com


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Shipping Information

All orders are shipped discreetly with your privacy in mind in a plain brown paper wrapper or in a plain unmarked box with “Shoes by EHH” on the return label.


While some orders may be processed and shipped within a 12 hour timeframe, the majority of orders are processed and shipped within a 1-2 day timeframe, Monday – Friday. Orders placed after Noon PST are considered received the following business day. **Please NOTE: UPS does not deliver on Saturday. Next Day Air orders placed on Friday will not be delivered until Monday.**


We do not guarantee any shipping date.


Free Shipping is for Standard Shipping orders to most continental United States addresses. Orders to Hawaii, Alaska and APO/FBO or PO Boxes do not quality for Free Shipping.


Our fulfillment department is located in Southern California, and your delivery time will vary by location. Tracking numbers will be sent to you via e-mail once your order ships and you may track your packages at www.usps.com or www.ups.com


In an effort to reduce shipping costs as well as our environmental footprint, single shoe orders may be wrapped in craft paper or placed in a shipping bag as opposed to being placed in a box. Occasionally this will result in a slightly damaged shoe box with the contents safe and secure within the wrapping. If you are sending or purchasing your order as a gift, may we suggest you select our gift wrapping option – and we will wrap your order in your choice of gift wrapping paper and place it in a box for shipping. This will insure that your order arrives in the best presentation shape possible!


International and APO/FPO orders will be shipped using the United States Postal Service (USPS). We have discovered that USPS provides 2-3 day Priority Shipping to most locations within the United States.


Overnight and 2nd Day shipping will be shipped via UPS. Saturday delivery is not available.


Shipping to Apartments We will be glad to ship to all apartments (and hotels for previous customers). Please note that at our discretion, we may send your package as SIGNATURE REQUIRED. This is to reduce theft and/or mis-delivered packages at apartment complexes. Please let us know if you are in a complex or area where package theft may occur so that we will send your order Signature Required. You may do this in the NOTES area of the Order Entry process.


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Shipping Charges

Shipping and handling charges are calculated based on the method of shipping you selected, your address, which warehouse the order ships from and the number of items in your shopping cart combined with the total weight and box dimensions required to ship your order. To obtain an estimate of the shipping costs for those items in your shopping cart, use our handy shipping calculator found at the bottom of the shopping cart page. Free Shipping is for UPS Ground orders to most continental United States addresses. Orders to Hawaii, Alaska and APO/FBO or PO Boxes do not quality for Free Shipping.


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International Shipping

We ship all international packages Express or Priority Mail through USPS (where allowed). At this time, we are unable to ship to Africa, Argentina, Somalia or Brazil. Please be advised that once an international package has left the United States, it may take 1-4 weeks for delivery due to customs and other factors. USPS may transfer the delivery function to a different courier within your country.


International orders will be delayed or cancelled should an unverified billing address be provided. We do not ship international orders to addresses other than where your billing address is located. Effective immediately - ALL orders from Russia, the United Kingdom and South America will only be accepted when a verified Paypal account is used for payment. Orders placed with any other payment method will be cancelled without notice. Exceptions will only be provided for existing customers. NOTE: If you submit an international order with a shipping address that is different than your billing address, your order will be cancelled without any prior notification.


ExoticHighHeels.com is not responsible for any taxes, brokerage fees, or duty fees for international orders. These charges are the sole responsibility of the buyer.


Refused Shipments All refused shipments will result in 20% restocking charge plus shipping cost occurred, which includes any customs fees, taxes or duties that may apply to International orders


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Available Shipping Options

If your order is placed Monday-Friday before 6am Pacific Standard Time, your order will usually be processed same day you order it. UPS and USPS pick up from our facility at the end of the day during the week, so the following day is considered shipping day number one. UPS does not pickup or deliver orders on Saturday, Sunday, or major holidays, so please take this into consideration when selecting a shipping option. USPS does deliver on Saturday.

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UPS Ground – To determine how long UPS Griybd will take to deliver your package, please use our Delivery Time Estimator located with the Shipping Calculator in the shopping cart. UPS Standard Ground orders being shipped to most addresses within the continental United States will receive Free Shipping (cannot be combined with any discount codes)


USPS Priority – To determine how long USPS Priority will take to deliver your package, please use our Delivery Time Estimator. Generally, USPS Priority will be delivered within 2-4 days within the United States


USPS Express – Your order will arrive on your doorstep in two to three days if being shipped within the Continental United States. Orders placed after 6am Pacific Standard Time will be one additional day for order processing – although we will do everything possible to get your order shipped that same day.


UPS 2 Day Air (Blue) – Your order will arrive on your doorstep in two days. If you order before 6am Pacific Standard time, Monday-Friday, your order will arrive on your doorstep in 2 business days. Orders placed after 6am Pacific Standard Time will require one additional day for order processing – although we will do everything possible to get your order shipped that same day.


UPS Next Day Air – Your order will arrive on your doorstep in one business day. If you order before 6am Pacific Standard time, Monday-Friday, your order will arrive on your doorstep the following business day. Orders placed after 6am Pacific Standard Time will be one additional day for order processing – although we will do everything possible to get your order shipped that same day.


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Delivery Times

Please note that we do not guarantee delivery by a specific date. The shipping time frames stated for each of our shipping options is the estimated number of days it will take for you to receive your order after your order leaves our warehouse (time of shipment) and not the number of days after you place your order. While in most cases we are able to ship within 1 - 2 business days (or less) of when the order is placed, we can not guarantee it. “Business Days” are defined as weekdays, Monday-Friday, excluding Saturday, Sunday and holidays. For an estimate of when you can expect your order to arrive, we recommend using our Delivery Time Estimator.


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How do I Track My Shipment?

Once your order has shipped, you will receive an e-mail confirmation with your tracking number. You may click on the link for tracking, or cut and paste the tracking number and go to www.UPS.com or www.USPS.com for up-to-minute tracking information.


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Free Shipping Offer

Free Shipping is for Standard Shipping orders to most continental United States addresses. Orders to Hawaii, US Territories, Alaska, International and APO/FBO or PO Boxes do not quality for Free Shipping. Please note the delivery times on Economy Shipping to insure your package will arrive within the time frame you need it by.


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Undeliverable or Refused Shipments

Although our shopping cart attempts to correct address errors during checkout, occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a refund less shipping charges.


All refused shipments will result in 20% restocking charge plus shipping cost occurred, which includes also include any customs fees, taxes or duties that apply to International orders.


Most of the shipping carriers we use will make three attempts to deliver a package. It is generally up to the driver's discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us. We are unable to re-ship orders that are returned to us as undeliverable. If you want to purchase items that were returned as undeliverable, you may place a new order.


If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after two weeks from the expected delivery date, please contact us.


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Same Day Shipping

Most orders placed Monday-Friday before 6am Pacific Standard Time will ship the same day. During peak season (September-October) this may change; if so, we will post that information here.


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Refunds and Returns

Easy & Effortless Returns

Imagine this - Easy & Effortless Returns! Virtually all of our products are guaranteed to come with an Easy & Effortless Return process, but there are a few rules (as with everything in life):

You have 45 days to get your returned items back to our warehouse

Refunds are for the cost of merchandise only and return shipping charges are not refundable.

A 20% restocking fee will apply to any returned order of 4 or more pairs of shoes

No RMA number is required.

There are some items that are never returnable:

Items that have been worn, used or altered

Merchandise missing items or without the original packaging

Clearance Items

Due to health code regulations, the following items can only be returned in their original, unopened, factory-sealed packaging:

Eyelashes, undergarments, socks, and stockings


If you purchase any of the above listed items it is important you look at the item carefully to make sure it is what you ordered before opening the factory packaging. Once the packaging is opened, we cannot accept a return for the item. SORRY, NO EXCEPTIONS.


Note: If you received the wrong item do not send the item back without contacting us first at 800-390-2041 or 714-617-5625


If an item is returned and falls outside the above criteria, we reserve the right to reject the return completely OR subject it to a 20% handling and restocking charge. Orders that are refused for delivery will be subject to a 20% handling and restocking charge. Note too that refunds are issued for the price of the merchandise ONLY and only on the credit card account number used to make the original purchase. We will not refund shipping or handling charges either direction.The only exception is in a situation where we made an error in fulfillment by shipping the wrong item.


If a refund is denied based on the above criteria, we will not automatically return the item to you. Items that are denied a refund are only returned to the customer if the customer authorizes us to charge their credit card for applicable UPS return shipping fees. Otherwise, items that are not claimed within sixty (60) days will be discarded or donated depending upon the condition.


If you have any questions as to what our refund and return policy means and how it applies to your purchase, we urge you to contact our Customer Care department before making your purchase.


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How to Send Back a Return

Place the shoes in their original shoe box, and place that box in a shipping box or wrap in paper for protection.


Fill-out the Return information on the packing list that came with your order. If you did not receive a packing list with return information on it, please enclose a copy of your original invoice or order and ship to the address below. We must have your order number to process the return.


Return within a 30 day timeframe of your invoice date to:


EHH Returns 14111 Elite Dr Santa Ana CA 92705


Shoes returned MUST be in NEW, UNUSED Condition with non-damaged packaging. We will NOT accept returns of items with obvious signs of use. Be sure to try on your new shoes on a carpeted surface to insure they fit to your satisfaction.


Damaged packaging (to the original manufactures shoe box) will result in a $5.00 box fee. Do not mark, place shipping labels or tape the original box in any way.


Exceptions


The following items can NOT be returned for a refund OR exchange:


  • All items from the CLEARANCE section
  • Eyelashes, socks, Foot Petal accessories or stockings
  • Any item with signs of wear or damage.
  • Packages marked as REFUSED but have been opened will not be accepted.
  • Any items missing the original packaging will not be accepted.
  • Items returned after the 45 day invoice date.
  • Only the invoiced price and sales tax will be refunded.

Returns are typically processed within a week of when we receive the item from you. During the Halloween and Christmas seasons however (October to January), this process can take three to four weeks. We only refund the price of the merchandise (exclusive of shipping and handling) unless we shipped the wrong item to you (if this is the case, click here for details of the process.). Before sending the item back to us, make sure you have reviewed our Product Eligibility Criteria to make sure the item you are returning can be returned.


Sorry, we do not issue 'Call Tags' or provide Return Shipping Labels unless we sent you the incorrect item.


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Received Wrong Item? Is Your Order Missing an Item? Damaged Order?

Did you receive the Wrong Item? Is something Missing or Broken?


While we try hard to be perfect, we are only human. Sometimes we make mistakes in the fulfillment of orders. Other times, the merchandise may be missing pieces/parts or may be damaged during the shipping process. In these situations we want to do everything we can to fix the problem as quickly as possible. If there is a problem with your order, please follow these instructions for the fastest possible resolution.


The very first step is to notify us in an e-mail to CostumeShoes@gmail.com or call our Customer Care Team at (714) 617-5625 or (800) 390-2041 and let us know that something is wrong with the order you received. It is very important to let us know your order number, your name and the specifics of what exactly is wrong with the order. The more detailed, the better.


Depending upon what is wrong with the order, the item(s) you ordered and the time of year, we may be able to fix the problem quickly. In other cases that may not be possible. The customer service representative responding to your call or e-mail will let you know what we can do and the time frame in which we can do it. Regardless, we will respond promptly to your communication.


Please Note: Claims for damaged orders, wrong items received or missing items must be made in writing or by calling us within three (3) days of receipt of your order. If you allow more than 7 days to go by after receiving your order before inspecting it and notifying us, we're unable to assist you.


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Size Exchanges

We will provide one size exchange at no charge for orders shipped within the United States only. You ship the shoes back to us, and we will pay for shipping the size exchange back to you.


You may exchange unworn shoes within 30 days of purchase in two ways: 1. If you have time, send the shoes back in their original box (placed within a shipping box or wrapped in paper) within the 30 day period with the invoice and a note with the size or item you want to exchange it for. OR


2. If you do not have the time, place a new order for the item in the size and color that you want. Then, send the first item back within the 30 day period with the original invoice and a copy of your newly placed order. We will then refund you for ground shipping equivalent to the amount on your original order once we receive your returned shoes.


We are very sorry that due to the high shipping costs for orders outside of the United States, we are unable to provide free size exchanges. Please return your order for a refund and place a new order for the size you need.


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General Information

Contact Us

If you've been unable to find an answer to your question using the resources and links on our site (including our FAQs, Return Policy, Sizing Charts, and Shipping links), you may contact us using any of the methods below:


Send Us an Email

General Questions and Comments: sales@exotichighheels.com

Telephone

Customer Service: 1-800-390-2041

International Callers: 1-714-617-5625

Business Mailing Address

ExoticHighHeels.com, LLC

14111 Elite Drive

Santa Ana, CA 92705


Please note that this is not a retail location and pick-up orders are not available.


Press & Media Inquiries


Media requests for interviews, company information and / or sample products should be directed to Susan Rounds at 800-390-2041 and select Extension #5. When making your request, please be as specific as possible in your initial contact with us so we can expedite our response. This is particularly important during the months of September and October when demand is high. We will respond to all legitimate media requests.


Hours of Operation (Pacific Standard Time):

Monday-Friday: 8am to 5pm

Saturday: Closed

Sunday: Closed

Major Holidays: Closed


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About Us

Welcome to our newly redesigned website! The entire Exotic High Heels team is thrilled to bring you a fresh, sexy, elegant storefront that is full of new features, and of course, tons of new sexy high heels and boots from ankle high to thigh high styles. We’ve also expanded our Steampunk, Victorian retro and Gothic shoe line with the addition of Hades Shoes, formerly known as Metropolis Alternative Shoes as well as the entire Demonia line from Pleaser USA.


We are excited to now offer Bettie Page Shoes and Pinup Couture Heels. Revel in this glamorous collection of retro, pin-up rockabilly style that has something for everyone. From Satin and Lace to Glitter and Leopard, these retro heels will take you from work to happy hour to late night parties in style and comfort.


Based directly on your feedback, we’ve add the ETA or Estimated Time of Arrival on high heels and boots that are temporarily out of stock. You will immediately know if your shoe is in-stock or out of stock when you add it to the shopping cart. And if it is out of stock, you will see on the screen when we expect that shoe to be back in our warehouse.


Exotic High Heels offers a wide variety of high quality and unique footwear from Ellie Shoes, Pleaser USA, Luscious, Funtasma, Devious, Demonia, Penthouse Shoes, Bettie Page Shoes, Pinup Couture, Bordello, Hades Shoes (formerly known as Metropolis Alternative Shoes) and the 1031 Halloween Costume Line for women, men and children.


We cater to anyone searching for sexy unique high heels and boots for Prom, Fitness and Beauty Pageants, Theatre Productions and Plays who need costume shoes, Halloween Costume Shoes, Renaissance Fairs, dance or cheer teams, exotic dancing, or for just an evening out on the town.


Our steampunk line from Metropolis Alternative Footwear and Demonia feature the latest styles for mods, rockers and Goths. Or for the daring and adventurous, browse our huge collection of Thigh-High and Platform Boots! We also have platform stripper shoes – whether for work or just a pole dancing class (or a sexy night in or out!) in 6 inch, 7 inch and even 8 inch platform heel heights as well as light-up and neon reactive mules and sandals.


With a current offering of over 4,000 styles of in-stock sexy high heels and boots from size 5 up to size 17 including wide width and wide calf styles, we are always adding new styles and colors.


Check out our Accessories section featuring Footpetals. Coveted by countless celebrities and fashion magazine editors, Foot Petal accessories have received worldwide recognition.


Stop friction, prevent blisters and calluses, protect bones and tissue and provide superior comfort to those sometimes uncomfortable heels with Tip-Toes, Heavenly Heelz, Haute Heelz, Killer Kushionz, and Sole Stopperz by Footpetals.


Established in 2001, we are known for our fast and discreet shipping, excellent customer service, and for always providing you with an easy to navigate, informative site.


All of our high heels are sent very discreetly, we do not sell your information to ANYONE, and our servers securely capture your credit card information through Yahoo’s SSL encryption. We want you to feel secure and confident in purchasing your sexy high heels and boots with us.


Be sure to join our mailing list to receive our newsletter. Check us out on Facebook and Twitter for special secret deals and discounts.


Thank you for shopping with us! (and Go Green Bay Packers!)


-Steve & Susan Rounds & The Entire Team @ ExoticHighHeels.com


14111 Elite Dr
Santa Ana CA 92705

(no customer pick-ups/drop-offs available)

Customer Service: (714) 617-5625 or (800) 390-2041


E-Mail: CostumeShoes@gmail.com

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History of ExoticHighHeels

Selling on-line since 2001, ExoticHighHeels.com is an established on-line destination for sexy high heels, boots from ankle-high to thigh high, costume shoes and accessories dedicated to providing the best selection, low prices, fast, discreet shipping and overall experience you’ll find anywhere on the internet. We’ve create a unique store that offers our customers the ability to find what they want easily and quickly, and with our quick shipping, HUGE selection and size exchange program, we offer our customers a secure shopping experience from an experienced on-line family-owned storefront who truly cares about customer satisfaction.


ExoticHighHeels.com was originally designed by Steve and Jason Rounds after Steve searched the local malls for a pair of white 6-inch platform dancing shoes for his girlfriend as a birthday present. Frustrated with what he found in the retail stores, he turned to the internet. Steve discovered many places to buy sexy high heels shoes on-line, but found most sites had a limited selection, were difficult to navigate, and the customer services was either unknowledgeable and/or unavailable. It was out of this experience that ExoticHighHeels.com was born.


In 2001, ExotichHighHeels.com partnered with Pleaser USA, Inc. and Ellie Shoes to provide their entire line of shoes in one easy to use on-line storefront. Today, we stock over 4,000 different styles of shoes and boots in sizes 5 up to size 17 for women, men and children. We are passionate about shoes and customer service, and it shows!


We listen carefully to each of our customers who provide feedback and suggestions and pass this information to our manufacturers. Based directly on customer feedback, we are proud to introduce an expanded line of Halloween costume, theatre, play and renaissance faire shoes and boots, with a new emphasis on wide-width and wide calf. Also based upon feedback is an expanded offering of wide-calf go-go boots in new and exciting colors! All costume shoes and boots are now stocked year-round to accommodate theatre and movie productions, schools and colleges as well as anyone searching for unique and quality costume shoes and boots for any occasion.


If you have any questions or comments about our site or product line, we'd love to hear from you. Please click here to contact one of our Customer Service representatives.


Thank you for shopping with us!


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Coupon / Discount Policy

Sign-up for our internal e-mail list and receive special coupons and discount codes (click here to be added to our list).


Discount or Coupon codes do not apply to any Pleaser, Funtasma, Devious, Demonia, Luscious or any other brand by Pleaser USA. Coupon Codes cannot be combined with our FREE SHIPPING offer. The coupon code must be entered by the customer at the time of checkout on the payment page. Failure to do so does not entitle the customer to a refund of the coupon discount amount after the sale. We cannot retro-actively apply coupon discounts for orders already placed.


Unless specifically noted on the coupon, coupons are valid for one use per customer.


We reserve the right to cancel or reject any order if in our opinion the coupon used was unauthorized, ineligible, obtained illegally or altered in any way.


Discount coupons may not be used on bulk orders which have already been discounted. Free Shipping cannot be combined with Coupon Codes.


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Technical Shoe Information & Glossary

Sizing We carry a huge selection of styles, some of which vary slightly in their sizing. If we know a high heels or pair of boots tends to run large or small, we'll add that information to the product description. We do not carry ½ sizes in any style at this time.


Because we offer shoes for women, men and children, carefully check the description and size selection. To convert Women’s sizing to men’s, please add two sizes. For example, a Women’s US Size 10 would be the same as a Men’s US Size 8.


The opposite is also true to convert Men’s US sizing to Women’s sizing – a Men’s US Size 6 would be the same as a Women’s US Size 8.


Most of our shoes and boots are only available in whole sizes - order the next half size up if you are in between sizes. All of our sexy high heels and boots are in US sizing. Please see our Size Chart for international conversions.


When purchasing open-toed high heels shoes, it is normally recommended to buy the same size you wear in a flat shoe. When buying closed-toe high heels, it is normal to purchase a ½ size larger than your normal flat shoe size. Since most of our heels are only available in whole sizes, please order the next largest size.


If you generally wear a wide width and the high heels, sandal or boots are not offered in a wider width, you may want to go a half size up to give the ball of your foot and your toes more space.


Please note that these tips are taken from industry standards and should only be used as a guide for purchasing the proper size. Our manufacturer’s size conversion charts are displayed below.


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After You Receive Your Shoes

Try your shoes on with the same socks or hosiery you plan to wear with them--this will add up to half a size depending on the thickness you prefer.


Try on your shoes indoors on a carpeted surface--this will protect the soles of the shoes in case you need to return or exchange them.


If they do not fit, exchange them for a difference size! You pay to send the shoes back to us, and we will send you the size exchange at no charge. Click here for Exchange information.


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What is the difference between Patent, PU, Stretch and Leather material?

Patent (Pat), has a very shiny, almost mirror like appearance and is a man-made material. PU, short for polyurethane, is a semi-shiny to non-shiny (dull) man made material designed to look like leather. Stretch, either patent or PU, is a thin, stretchable material, which allows it to fit to the contours of the feet or legs. Leather, usually having a supple and comfortable feel and with a texture pattern, is considered by many to be the highest quality material of all used in shoemaking.


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How can I remove glue marks on the shoes?

Use lighter fluid. Ordinary lighter fluid applied to a white rag will remover the glue. You can also use glue thinner which can be purchased from any shoe repair shop.


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How can I change batteries on light-up shoes?

Peel up the silver sock lining material where the ball of the foot touches, carefully remove the lighting mechanism, replace the old battery with the new one, place it back, and, using hair dryer, blow hot air at the back of the sock lining material where the glue was for a few seconds, then firmly press it back. To order new batteries, click here to go to our Accessories section.


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Brand Descriptions

PLEASER - Sensuous, sexy and wild, Pleaser is one of the world's leading brands of sexy footwear. From everyday edgy to very extreme fun, Pleaser shoes combine all the sex appeal you've come to expect from high heels with an undeniable amount of cuteness and originality. The wide array of styles by Pleaser allows you to express your inner wild-child and let your imagination run wild! Discover the ultra sexy, show-stealing Pleaser shoes that are legendary among fashionistas, performers and sexy footwear enthusiasts around the world. Synonymous with sex appeal, PLEASER heels have graced the covers and editorials of countless fashion magazines and are featured in numerous Hollywood movies and television shoes. As the ultimate go-to name in sexy shoes, PLEASER is undoubtedly one of the most renowned sexy shoe brands in the world!


PLEASER DAY & NIGHT - Embracing the classic glamour of the sophisticated couture styles of silver-screen starlets, while adding a touch of modern playfulness through glistening rhinestones, luscious suede, colored metallics, glitter trims and architecture-inspired constructions, Pleaser Day & Night collection is, as the name suggests, for women to strut in day and night!


BORDELLO – Intrique. Desire. Passion. With its splashy, over-the-top designs, BORDELLO is a seductively exciting and titillating brand of footwear that celebrates being a woman. Created especially for burlesque performers who have shimmied the art of tease back into the spotlight, BORDELLO also west the appetites of those longing to replicate or simply be reminded of old time glamour and lavishness. With its ornate detailing and dazzling accoutrements including an array of sparkly glitters, glistening rhinestones, and luscious laces, BORDELLO heels and boots are the perfect complement to the wildly extravagant color costumes, theatrical themes and dramatic lighting that define all burlesque performances globally. BORDELLO – The Ultimate Seduction


PIN UP COUTURE – Classic. Timeless. Chic. PIN UP COUTURE is a retro and vintage-inspired footwear collection that seeks to re-create the old time favorites known for their memorabilia factor and mass appeal. Embracing the glamour and femininity of the most celebrated eras in fashion of the last century, this footwear collection encompasses a whole new array of unique styles that include high heel stilettos, platform wedges, retro slides and peep-toe pumps in a flirty, playful spectrum of prints and colors.


DEVIOUS - A comprehensive line of fetish footwear that satisfies the craving of every discerning connoisseur, Devious is a collection that features extreme high heels and shocking constructions. Designed with S & M and bondage customers in mind, this fetish footwear collection satisfies the cravings of discerning connoisseurs. From dominating metal spike heels to titillating ballerina shoes and boots, and from psycho geisha wood bottoms to sky-high 9-inch platform heels and boots, the DEVIOUS footwear collection offers more than just individuality – it’s the ultimate extension for every dictating dominatrix and surrendering submissive. For those who live the fetish lifestyle or for those who just wish to spice up an ordinary life, DEVIOUS offers a fierce line of footwear to ‘play’ with. More than just a fetish accessory - Devious is the shoe to unleash your desires with.


LUCIOUS - lush, exotic and one of a kind, and 100% U.S. Made. LUCIOUS® FOOTWEAR is the epitome of instant glamour. Hand crafted with the most gorgeous materials and superb workmanship, LUCIOUS embodies the essence of quality and allure. The collection features a dazzling array of exotic prints, luxurious fabrics, flamboyant colors, and daring constructions that you won't be able to find anywhere else. Lose yourself in this wondrous collection, and bring every sexy starlet's dream to life.


DEMONIA - Beyond ordinary footwear. Demonia features shoes and boots for the wicked in all of us. Alternative, defiant, and nonconforming enthusiasts need to look no further than DEMONIA for the most cutting-edge, beyond-the-ordinary line of footwear. Its original meaning and connotation of demonic diva is by no means gender exclusive. DEMONIA’S no-nonsense, take no prisoners attitude is equally desirable to both female and male fans of the alternative underground culture. This vast collection of edgy footwear for both sexes caters to a wide variety of subcultures, and is offered in a variety of styles from chunky heel sandals, sneakers, Mary Janes, Creepers, Goth and platform boots. DEMONIA not only reflects the alternative lifestyle, it defines it. DEMONIA is beyond ordinary footwear.


HADES ALTERNATIVE FOOTWEAR – With exclusive designers from around the world, HADES has created an extensive variety of the most attractive yet rebellious styles of shoes and boots. The skyrocketing popularity of the world’s steampunk, Goth and cyberpunk trends has pushed HADES to focus strictly on designing unique alternative fashion footwear for both men and women. You are an individual, so start dressing like one!


ELLIE SHOES: Bring your fantasy to life with quality footwear from Ellie Shoes. From sensuous to sexy to wild, Ellie has the shoe and boot styles you want, made with the finest quality and comfort. Let your imagination free and fulfill your desires with Ellie Shoes.


1031 Brand: 1031 shoes and boots by Ellie are designed for Halloween costumes, dress-up days, school plays or theatre productions. 1031 is a premier Halloween and costume line produced by Ellie shoes that is now available all year long.


FUNTASMA: Introduced in 2005 by Pleaser USA, Funtasma has quickly become a premier brand of costume, theater and Halloween footwear in North America. Offering a huge selection of originally styled Halloween oriented costume shoes and boots, Funtasma is fun, sexy and playful. Funtasma footwear perfectly complements any outfit imaginable for any occasion. Funtasma is stocked year-round and includes styles for children, teens and adults of both sexes, including wide-width and wide-calf styles. From red glitter Dorothy shoes to retro saddle shoes and everything in-between, Funtasma with its uncompromising quality is your ultimate destination for superior costume footwear. Devilishly fun, seductively sexy, and mischievously playful – this is Funtasma!


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Privacy & Security

What We Guarantee to Our Customers:

• We will never sell, borrow, trade or loan your information to any other site or company. Your information will stay on our computers, secure and private. Your financial information is not stored any longer than is necessary to process your order and is then immediately removed. You can rest assured that your information will always remain private and secure. Guaranteed.


Privacy Statement for www.ExoticHighHeels.com


We have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for the website of www.ExoticHighHeels.com


We will never sell, borrow, trade or loan your information to any other site or company. Your information will stay on our computers, secure and private. We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to gather broad demographic information.


Our site uses cookies to keep track of your shopping cart. Our site's registration form requires users to give us contact information (like their name and email address). We use customer contact information from the registration form to send the user information about our company. The customer's contact information is also used to contact the visitor when necessary.


This site may contain links to other sites. We not responsible for the privacy practices or the content of such Web sites.


Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address) and financial information (like their account or credit card numbers). Contact information from the order form is used to send orders to our customers. The customer's contact information is used to get in touch with the visitor when necessary. Financial information that is collected is used to bill the user for products and services.


Our online surveys may ask visitors for contact information (like their email address) and demographic information (like their zip code, age, or income level). The customer's contact information is used to contact the visitor when necessary. Demographic and profile data is also collected at our site. We use this data to tailor our visitor's experience at our site, showing them content that we think they might be interested in, and displaying the content according to their preferences.


Security: This site has security measures in place to protect the loss, misuse and alteration of the information under our control. We offer Secure Server Transactions provided by Yahoo.com. Your Name, Address, Credit Card Info, Etc, will never be shared, sold, or borrowed to a 3rd party.


Choice/Opt-Out: Our site provides users the opportunity to opt-out of receiving communications from us at the point where we request information about the visitor.


This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service.


1.You may send an email to CostumeShoes@gmail.com


Change/Modify: This site gives users the following options for changing and modifying information previously provided.


1. Please email us at sales@exotichighheels.com


Please type Remove in the INFO Section.


As an alternative, you may contact our Customer Care Team at 714-617-5625 and make your request via phone.

Contacting the Web Site

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact our webmaster at CostumeShoes@gmail.com


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Terms of Use

You understand that this site cannot and does not guarantee that the Sites will be free of infection from viruses or other computer infections that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information. You are responsible for implementing sufficient procedures (anti-virus software, etc.) and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to the Site for the reconstruction of any lost data.

Risk: Internet Use

YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SITE AND THE INTERNET. YOU ACKNOWLEDGE AND AGREE THAT THERE ARE INDUVIDUALS ON THE INTERNET THAT MAY ATTEMPT TO INTERCEPT YOUR DATA TRNSMISSIONS, ANY UPLOADS OR TRANSMISSIONS YOU MAKE MAY BE INTERCEPTED AND USED BY AN UNAUTHORIZED THIRD PARTY. ACCORDINGLY, YOU ARE SOLELY RESPONSIBLE FOR ALL OF THE RISK ASSOCIATED WITH YOUR USE OF THE SITE.

No Warranties

SITE DOES NOT WARRANT THAT THE SITE OR SERVICES WILL MEET USER REQUIREMENTS, OR THAT THE SITE OR SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT DEFECTS IN THE SITE WILL BE CORRECTED. THE SITE AND THE CONTENT AND SERVICES MADE AVAILABLE ON THE SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.

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System Outages

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Intellectual Property

The contents of the Site, such as text, graphics, logos, audio clips, video, photographs, software, and other information (the "Content") is the property of the site and/or its affiliates or partners, and is protected by federal and international copyright and trademark laws, or other proprietary rights. These rights are protected in all forms, media and technologies existing now or hereinafter developed. You may print and download portions of the Content from the different areas of the Site solely for your personal non-commercial use. No portion of the Content may be reprinted, republished, modified, or distributed in any form without the express written permission of us.

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Policy Regarding Copyright Infringement and Designation of a Copyright Agent

Our site s policy regarding copyright infringement and our designated agent for receipt of copyright infringement claims pursuant to the Digital Millennium Copyright Act (17 USC § 512) is incorporated herein and follows below:

Company respects the intellectual property rights of others and requires those that visit our web site to do the same. We may, in appropriate circumstances and at its discretion, remove or disable access to material on its web site or its network that infringes upon the copyright rights of others. We also may, at our discretion, remove or disable links or references to an online location that contains infringing material or infringing activity. In the event that any visitors to our website or users of our network repeatedly infringe on others copyrights, we may in our sole discretion terminate those individuals' rights to use our website and/or network.

If you believe that your work has been used on our web site or our network in any manner that constitutes copyright infringement, please notify our Webmaster by written notice. The notice should include the following information:

An electronic or physical signature of a person authorized to act on behalf of the owner of the copyright allegedly infringed; A description of the copyrighted work you claim has been infringed, including a copy of the copyrighted work or the web page address where the copyrighted work may be found;
Identification of the location on our website or network of the material you claim has been infringed, or the link or reference to another website that contains the material you claim has been infringed;
Your name, address, telephone number and email address:
A statement by you that you have a good faith belief that the disputed use of the material at issue is not authorized by the copyright owner, the agent of the copyright owner or the law; and

A statement by you that the information in this notification is accurate and a statement, under penalty of perjury, that you are the copyright owner of the material allegedly infringed or authorized to act on the copyright owner's behalf.

Limitation of Liability

UNDER NO CIRCUMSTANCES SHALL WE OR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DISTRIBUTING THE SITE OR PROVIDING PRODUCTS OR SERVICES THROUGH THE SITE BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBLITY OF SUCH DAMAGES) THAT RESULT FROM (I) THE USE OF OR INABILITY TO USE THE SITE (II) THE COST OF PROCUREMENT OF SUBSTITUTE MERCHANDISE AND SERVICES RESULTING FROM ANY MERCHANDISE, DATA, CONTENT OR SERVICES PURCHASED OR OBTAINED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SITE; (III) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (IV) STATEMENTS, WARRANTIES, GUARANTEES OR CONDUCT OF COMPANY OR ANY THIRD PARTY ON THE SITE, INCLUDING BUT NOT LIMITED TO STATEMENTS ABOUT THE USE OR FUNCTIONALITY OF ANY MERCHANDISE PURCHASED THROUGH THE SITE; OR (V) ANY OTHER MATTER RELATING TO THE SITE.

YOU HEREBY ACKNOWLEDGE THAT THIS PARAGRAPH SHALL APPLY TO ALL CONTENT, MERCHANDISE, AND SERVICES AVAILABLE THROUGH THE SITE. IN NO EVENT SHALL COMPANIES TOTAL CUMMULATIVE LIABILITY UNDER THESE TERMS EXCEED THE LESSER AMOUNT OF ANY FEES PAID, IF ANY TO SLMS FOR THE USE OF THE SITE BY YOU OR $1.00. BECAUSE SOME STATES MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES LIABILITY IS LIMITED TO THE LEAST AMOUNT PERMITTED BY LAW. THE LIMITATIONS OF LIABILITY PROVIDED IN THIS AGREEMENT INURE TO THE BENEFIT OF SLMS, OUR AFFILIATES, AND TO ALL OF OUR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, ATTORNEYS AND AGENTS.

No Endorsement of Content and Links to Other Web Sites

Links, if any, to other sites are provided as merely a convenience to the Users of this Site. Company has not reviewed all of these other sites, has no responsibility for the content of such other sites and shall not be liable for any damages or injury arising from any such content. Company does not endorse or make any representations about these sites, or any information or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of these other sites linked to this Site, you do so entirely at your own risk.

User Feedback

Should any User respond to Company with any information, questions, requests, opinions, comments, suggestions, or the like regarding the content of the Site, Company products or services or otherwise ("Comments"), such Comments shall be deemed to be non-confidential. Company shall have no obligation of any kind with respect to such Comments and shall be free to reproduce, use, disclose and distribute the information to others in accordance with our Privacy Policy.

Acceptable and Lawful Use of the Site

Any information provided to ExoticHighHeels.com in connection with use of the Site: (a) shall not be false, inaccurate or misleading; (b) shall not be obscene or indecent; (c) shall not contain any viruses, Trojan horses, worms, time bombs, or other mean computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information; (d) shall not infringe on any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy; (e) shall not be defamatory, libelous, unlawfully threatening or harassing; and (f) shall not create liability forExoticHighHeels.com or cause us to lose the services of our Internet service providers or other suppliers. You may not take any action that imposes an unreasonable burden upon the infrastructure used to support the efficient operation of the Site, including but not limited to unsolicited e-mail (i.e. "Spam").

The Rest of the Terms

In the event that one or more portions of this Agreement shall, for any reason, be held to be invalid, illegal or unenforceable in any respect, such validity, illegality or unenforceability shall not affect any other provision contained in this Agreement. Any delay or failure by ExoticHighHeels.com, at any time or times, to require performance of any provision hereof shall in no manner affect ExoticHighHeels.com’s right at a later time to enforce such provision. No delay or failure by ExoticHighHeels.com in exercising any right hereunder shall constitute a waiver of such right or any other rights hereunder. You may not assign your rights or delegate your responsibilities hereunder without the express written permission of ExoticHighHeels.com. ExoticHighHeels.com may, at any time, assign its rights or delegate its obligations hereunder without notice to you. No person not a party to this Agreement is intended to be a beneficiary of this Agreement, and no person not a party to this Agreement shall have any right to enforce any term of this Agreement. This Agreement and any documents expressly incorporated by reference constitute the entire agreement between ExoticHighHeels.com and you pertaining to the subject matter hereof.

In order to protect our customers ExoticHighHeels.com reserves the right to ship packages signature required.

Updates and Modifications

In its sole discretion, ExoticHighHeels.com may unilaterally amend or modify this Agreement or any other documents referenced herein at any time by posting the amended Agreement on the Site. Any amended or modified terms will be effective upon posting. Continued use of the Site constitutes acceptance of any modified terms and conditions. ExoticHighHeels.com reserves the right to delete, modify or supplement the Content of this Site at any time for any reason without notification to anyone.

Termination

ExoticHighHeels.com may immediately issue a warning, suspend or terminate your access to the Site or for breach of this Agreement (or any other agreement or policy incorporated by reference herein), or if we are unable to verify or authenticate any information you provide to us, or for any other reason in our discretion. You may terminate your account by contacting us at 714-617-5625 or via e-mail at sales@exotichighheels.com


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