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Help
1. Who Are We?
2. History of ExoticHighHeels
3. Customer Service
4. Placing On-Line Orders (We care about your privacy!)
5. Shipping
6. Inventory and Stock Level Status
7. Returns and Exchanges
8. Damaged, Defective or Missing Merchandise
9. Order Status
10. Technical Shoe Information, Sizing and Glossary
11. Unable to add more then 1 item to the shopping cart?
12. Privacy Policy
Who Are We?
Exotic High Heels offers a wide variety of high quality and unique footwear from Ellie Shoes, Pleaser USA, Luscious, Funtasma, Devious, Demonia, and 1031 for women, men and children. We cater to anyone searching for distinctive heels and boots for Prom, Pageants, Theatre, Halloween, Renaissance Faires, dance or cheer teams, exotic dancing, or for just an evening out on the town. Our fresh and funky Demonia line features the latest styles for mods, rockers and Goths. Or for the daring and adventurous, browse our huge collection of Thigh-High and Platform Boots!
Established in 2001, we are known for our fast and discreet shipping, excellent customer service, and for always providing you with an easy to navigate, informative site. We are sure you will be impressed with our attention to detail, organized store front and quick shipping, but don't take our word for it, check out our Customer Testimonials! Be sure to join our mailing list to receive our newsletter and special holiday discounts.
With a current offering of over 3,000 styles of in-stock shoes from size 5 up to size 17 including wide width and wide calf styles, we are always adding new styles and colors. Check out our exceptional accessories featuring Footpetals and our new Halloween costumes from DreamGirls, Leg Avenue, and Secret Wishes Costumes. Please visit us frequently as we are constantly searching for new and unique products to offer our valued customers.
WE CARE ABOUT YOUR PRIVACY!
All our high heels are sent very discreetly, we do not sell your information to ANYONE, and our servers securely capture your credit card information through Yahoo’s SSL encryption. We want you to feel secure and confident in purchasing your heels with us.
ExoticHighHeels.com is a Yahoo! Hosted website and is served through a secure https connection using 128-bit SSL v2/v3 encryption. Credit Card information is encrypted when a shopper enters the credit card number in the web browser and when it is sent to the server.
Steve, Susan, Jason & MaryAnn
History of ExoticHighHeels
ExoticHighHeels.com is an established on-line destination for shoes, costumes and accessories dedicated to providing the best selection, low prices, fast, discreet shipping and overall experience you’ll find anywhere on the internet. We’ve create a unique store that offers our customers the ability to find what they want easily and quickly, and with our quick shipping, HUGE selection and size exchange program, we offer our customers a secure shopping experience from an experienced on-line family-owned storefront who truly cares about customer satisfaction.
ExoticHighHeels.com was originally designed by Steve and Jason Rounds after Steve searched the local malls for a pair of white 6-inch platform dancing shoes for his girlfriend as a birthday present. Frustrated with what he found in the retail stores, he turned to the internet. Steve discovered many places to buy sexy high heels shoes on-line, but found most sites had a limited selection, were difficult to navigate, and the customer services was either unknowledgeable and/or unavailable. It was out of this experience that ExoticHighHeels.com was born.
In 2001, ExotichHighHeels.com partnered with Pleaser USA, Inc. and Ellie Shoes to provide their entire line of shoes in one easy to use on-line storefront. Today, we stock over 3,000 different styles of shoes and boots in sizes 5 up to size 17 for women, men and children. We are passionate about shoes and customer service, and it shows!
We listen carefully to each of our customers who provide feedback and suggestions and pass this information to our manufacturers. Based directly on customer feedback, we are proud to introduce an expanded line of Halloween costume, theatre, play and renaissance faire shoes and boots, with a new emphasis on wide-width and wide calf. Also based upon feedback is an expanded offering of wide-calf go-go boots in new and exciting colors! All costume shoes and boots are now stocked year-round to accommodate theatre and movie productions, schools and colleges as well as anyone searching for unique and quality costume shoes and boots for any occasion.
Contact Us If you have any questions or comments about our site or product line, we'd love to hear from you. Please click here to contact one of our Customer Service representatives.
Thank you for shopping with us!
Steve, Susan, Jason, and MaryAnn Rounds
Customer Service
Email: exotichighheels@yahoo.com
Phone: 714-962-1460
Please note that our business hours are 10am – 8pm Pacific Standard Time, Monday – Friday. We are closed on Saturday, Sunday and National Holidays.
If your call is forwarded to our answering service, please e-mail us at exotichighheels@yahoo.com for faster service.
Mail:
ExoticHighHeels
9132 Pioneer Drive
Huntington Beach, CA 92646
This is an office address for mail only. No pick-ups or drops-offs are permitted at this location. We are an on-line store only and do NOT have a retail store location.
You are important to us!
We listen carefully to each of our customers who provide feedback and suggestions and pass this information to our webmaster and manufacturers. Based directly on customer feedback, we are proud to introduce an expanded line of Halloween costume, theatre, play and renaissance faire shoes and boots, with a new emphasis on wide-width and wide calf. Also based directly upon customer feedback is an increased selection of wide-calf go-go boots in new and exciting colors!
In addition, all costume shoes and boots are now stocked year-round to accommodate theatre and movie productions, Renaissance Pleasure Faires, schools, and colleges as well as anyone searching for unique and quality costume shoes and boots for any occasion.
PLACING ON-LINE ORDERS
We care about your privacy!
All of our shoes and products are sent very discreetly; we do not sell your information to ANYONE; and our servers securely capture your credit card information through Yahoo! Shopping, which uses the highest industry standard SSL technology to prevent intercepted information. We want you to feel secure and confident in purchasing your heels with us.
PAYMENT METHODS
We accept Visa, MasterCard, Discover, American Express and Paypal transactions. Sorry, we are unable to receive checks and money orders at this time. For your protection, phone orders are not accepted as we do not store credit card information.
A verified billing address must be provided for all transactions. We will attempt to contact you either by phone or e-mail should the information you provide for your billing address does not match the information on file by your credit card issuer, however, please note that we reserve the right to cancel any order with unverified billing and shipping information at any time.
ORDER CANCELLATIONS
You may attempt cancel an order by e-mailing us at Sales@ExoticHighHeels.com or calling us at 714-962-1460. However, please note that if your order has already been processed or shipped, we will NOT be able to cancel your order. We pride ourselves on our quick shipping, so please keep this in mind when placing orders. In some cases, orders may be processed and shipped within a 6-8 hour timeframe!
Refused or undeliverable shipments will be subjected to a 20% restocking fee in addition to any shipping fees, insurances and any losses incurred by us.
We reserve the right to refuse to accept any order from anyone at any time.
Please be aware that costumes are not refundable at any time.
SHIPPING
Shipping Policies
All orders are shipped discreetly with your privacy in mind in a plain brown or white box with “Shoes by EHH”, “EHH on Amazon.com”, “Pleaser USA” or “Ellie Shoes” on the return label.
While some orders may be processed and shipped within a 24 hour timeframe, the majority of orders are processed and shipped within a 1-2 day timeframe, Monday – Friday. Orders placed after 2pm PST are considered received the following business day.
We do not guarantee any shipping date.
Our fulfillment department is located in Southern California, and your delivery time will vary by location. Tracking numbers will be sent to you via e-mail once your order ships and you may track your packages at www.usps.com or www.ups.com
Most orders (including International and APO/FPO) will be shipped using the United States Postal Service (USPS). We have discovered that USPS provides 2-3 day Priority Shipping to most locations within the United States at a lower cost and reduced shipping times when compared to UPS or Federal Express.
Overnight and 2nd Day shipping may be shipped USPS or by UPS.
To insure our prices are among the lowest offered on the Internet, we charge shipping costs based on weight, location and shipping speed. We invite you to compare our complete price including shipping to other sites who offer ‘free shipping’. You will discover that sites offering ‘free shipping’ simply increase the overall cost of each item to include the cost of shipping both to you and back (in the event of a return or exchange). We prefer to keep your overall cost much lower rather than ‘pad’ the shipping into the price.
Undeliverable Packages Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a refund minus the shipping charges. Please be sure to carefully check your shipping address to insure it is valid for USPS delivery. We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our Web site.
Shipping to Apartments We will be glad to ship to all apartments (and hotels for previous customers). Please note that at our discretion, we may send your package as SIGNATURE REQUIRED. This is to reduce theft and/or mis-delivered packages at apartment complexes.
Refused Shipments All refused shipments will result in 20% restocking charge plus shipping cost occurred, which includes any customs fees, taxes or duties that may apply to International orders
APO/FPO We ship all APO/FPO packages Priority Service through the United States Postal Service (USPS) and would like to personally thank you for serving our great country.
International Shipping We ship all international packages Express Mail through USPS (where allowed). At this time, we are unable to ship to Africa or Brazil. Please be advised that once an international package has left the United States, it may take 1-4 weeks for delivery due to customs and other factors. USPS may transfer the delivery function to a different courier within your country.
International orders will be delayed or cancelled should an unverified billing address be provided. We do not ship packages to different countries other than where your billing address is located unless you are a previous customer or fax us proof of your billing statement.
ExoticHighHeels.com is not responsible for any taxes, brokerage fees, or duty fees for international orders. These charges are the sole responsibility of the buyer.
DAMAGED OR INCORRECT MERCHANDISE
Damaged or incorrect merchandise MUST be reported within 5 days of arrival and is the responsibility of the customer. Please contact us at sales@exotichighheels.com or 714-460-1581 for instructions.
Inventory and Stock Level Status
Our on-line inventory status is updated on a daily basis with real-time data. We ship on a daily basis and update our inventory each day at midnight to make every effort to insure that the most up-to-date stock levels are displayed.
On occasion, especially during our heaviest shipping times of September and October, an item may show as in-stock that is not currently available. You will be notified within 48-72 hours for ground orders, and within 24 hours for Overnight or 2nd Day Air should an item be temporarily out of stock.
Please contact us at Sales@ExoticHighHeels.com if you wish to confirm the availability of an item prior to placing an order or you may place a comment on your order during checkout.
Any items marked as Discontinued or Close-Out have limited stock levels. The manufacturer has chosen to phase the shoe or boot out of the product line, and once our inventory has been sold-out, it will no longer be available. Once a size and/or color has been depleted, it will not be available in the future.
Returns and Exchanges
RETURNS AND EXCHANGES OF COSTUMES AND ACCESSORIES
All Costumes and accessories are non-refundable AND only exchangeable within a 10 day timeframe prior to October 24th.
Costume orders cannot be cancelled once they have been placed, as they will be processed immediately.
All exchanges of costumes must be postmarked before October 24th. We will not accept any exchanges of costumes postmarked after October 24th.
All costumes ordered after October 24th are FINAL SALE with no returns or exchanges.
We will gladly exchange your unworn costume for a different size or style or any non-Halloween related item from our on-line store prior to October 24th.
Exchanged items must be of the same or higher value of the original item. If the requested exchange is not available, a different item must be chosen as the exchange.
RETURNS AND EXCHANGES OF SHOES
Exchanges We will provide one size exchange at no charge. You ship the shoes back to us, and we will pay for shipping the size exchange back to you.
You may exchange unworn shoes within 30 days of purchase in two ways: 1. If you have time, send the shoes back in their original box (placed within a shipping box or wrapped in paper) within the 30 day period with the invoice and a note with the size or item you want to exchange it for. OR
2. If you do not have the time, place another order for the item that you want. Then, send the first item back within the 30 day period with the original invoice and a copy of your newly placed order. We will then refund you for ground shipping equivalent to the amount on your original order once we receive your returned shoes.
Returns Shoe Returns must be received within 30 days of original invoice date for a refund (with exceptions listed below and does not apply to costumes or accessories which are NOT refundable).
Shoe Returns received after 30 days may be refused or charged a restocking fee up to 40% at our discretion.
Shipping fees are non-refundable.
Processing time for returns is 7-14 days and you will be notified via e-mail that your return has been processed and the refund was issued to your credit card.
Damaged, Defective or Missing Merchandise
Damaged, defective or missing merchandise MUST be reported within 5 days of arrival. Shoes will not be considered Defective once worn – be sure to inspect and try on your new shoes indoors before wearing them. Please contact us at sales@exotichighheels.com or at 714-962-1460.
When Returning Shoes
Place the shoes in their original shoe box, and place that box in a shipping box or wrap in paper for protection.
Fill-out the Return information on your packing list that came with your order. If you did not receive a packing list with return information on it, please enclose a copy of your original invoice or order and ship to the address below. We must have your order number to process the return.
Return within a 30 day timeframe of your invoice date to:
EHH Returns 9132 Pioneer Drive Huntington Beach, CA 92646
Shoes returned MUST be in NEW, UNUSED Condition with non-damaged packaging. We will NOT accept returns of items with obvious signs of use. Be sure to try on your new shoes on a carpeted surface to insure they fit to your satisfaction.
Damaged packaging (to the original manufactures shoe box) will result in a $5.00 box fee. Do not mark or tape the original box in any way.
Exceptions
The following items can NOT be returned for a refund OR exchange: • All items from the CLEARANCE section • Lingerie, Undergarments, Underwear, Costumes and Panties. • Any item with signs of wear or damage. • Packages marked as REFUSED but have been opened will not be accepted. • Any items missing the original packaging will not be accepted. • Items returned after the 30 day invoice date. • Only the invoiced price and sales tax will be refunded.
Order Status
For your order status, email us at exotichighheels@yahoo.com
You may also call us at 714-962-1460 Monday-Friday from 10am until 8pm Pacific Standard Time.
Should you reach our answering service or call after hours, please leave a message with your phone number and name and we will contact you the next business day, or send us an e-mail for faster service.
Technical Shoe Information and Glossary
Sizing We carry a huge selection of styles, some of which vary slightly in their sizing. If we know a shoe tends to run large or small, we'll add that information to the product description. We do not carry ½ sizes in any style at this time.
Because we offer shoes for women, men and children, be sure to carefully check the description and size selection. To convert Women’s sizing to men’s, please add two sizes. For example, a Women’s US Size 10 would be the same as a Men’s US Size 8.
The opposite is also true to convert Men’s US sizing – a Men’s US Size 8 would be the same as a Women’s US Size 10.
Most of our shoes and boots are only available in whole sizes - order the next half size up if you are in between sizes. All of our sizing is in US sizing. Please see our Size Chart for international conversions.
When purchasing open-toed high heels shoes, it is normally recommended to buy the same size you wear in a flat shoe. When buying closed-toe high heels, it is normal to purchase a ½ size larger than your normal flat shoe size. Since most of our heels are only available in whole sizes, please order the next largest size.
If you generally wear a narrow and the shoe isn't offered in a narrow width, you may want go down a half size.
If you generally wear a wide and the shoe isn't offered in a wider width, you may want to go a half size up to give the ball of your foot and your toes more space.
Please note that these tips are taken from industry standards and should only be used as a guide for purchasing the proper size. Our manufacturer’s size conversion charts are displayed below.
After You Receive Your Shoes Try your shoes on with the same socks or hosiery you plan to wear with them--this will add up to half a size depending on the thickness you prefer.
Try on your shoes indoors on a carpeted surface--this will protect the soles of the shoes in case you need to return or exchange them.
If they do not fit, exchange them for a difference size! You pay to send the shoes back to us, and we will send you the size exchange at no charge. Click here for Exchange information.
What is the difference between Patent, PU, Stretch and Leather material? Patent (Pat), has a very shiny, almost mirror like appearance and is a man-made material. PU, short for polyurethane, is a semi-shiny to non-shiny (dull) man made material designed to look like leather. Stretch, either patent or PU, is a thin, stretchable material, which allows it to fit to the contours of the feet or legs. Leather, usually having a supple and comfortable feel and with a texture pattern, is considered by many to be the highest quality material of all used in shoemaking.
How can I remove glue marks on the shoes? Use lighter fluid. Ordinary lighter fluid applied to a white rag will remover the glue. You can also use glue thinner which can be purchased from any shoe repair shop.
How can I change batteries on light-up shoes? Peel up the silver sock lining material where the ball of the foot touches, carefully remove the lighting mechanism, replace the old battery with the new one, place it back, and, using hair dryer, blow hot air at the back of the sock lining material where the glue was for a few seconds, then firmly press it back. To order new batteries, click here to go to our Accessories section.
Brand Descriptions
PLEASER - Sensuous, sexy and wild, Pleaser is one of the world's leading brands of sexy footwear. From everyday edgy to very extreme fun, Pleaser shoes combine all the sex appeal you've come to expect from high heels with an undeniable amount of cuteness and originality. The wide array of styles by Pleaser allows you to express your inner wild-child and let your imagination run wild! Discover the ultra sexy, show-stealing Pleaser shoes that are legendary among fashionistas, performers and sexy footwear enthusiasts around the world.
DEMONIA - Beyond ordinary footwear. Demonia features shoes and boots for the wicked in all of us. Chunky heels, creepers, knee high strappy boots, Mary Janes as well as Halloween theme shoes & boots. Demonia is a featured shoe line at Hot Topic.
DEVIOUS - A comprehensive line of fetish footwear that satisfies the craving of every discerning connoisseur, Devious is a collection that features extreme high heels and shocking constructions. Offering more than just individuality. It's the ultimate extension for every dictating dominatrix and surrendering submissive. More than just a fetish accessory - Devious is the shoe to play with.
LUCIOUS - Lush, exotic, and one of a kind, and 100% U.S. Made. LUCIOUS® FOOTWEAR is the epitome of instant glamour. Hand crafted with the most gorgeous materials and superb workmanship, LUCIOUS embodies the essence of quality and allure. The collection features a dazzling array of exotic prints, luxurious fabrics, flamboyant colors, and daring constructions that you won't be able to find anywhere else. Lose yourself in this wondrous collection, and bring every sexy starlet's dream to life.
ELLIE SHOES: Bring your fantasy to life with quality footwear from Ellie Shoes. From sensuous to sexy to wild, Ellie has the shoe and boot styles you want, made with the finest quality and comfort. Let your imagination free and fulfill your desires with Ellie Shoes. Ellie Shoes now offers a complete line of Penthouse and Leg Avenue branded and licensed shoes.
1031 Brand: 1031 shoes and boots by Ellie are designed for Halloween costumes, dress-up days, school plays or theatre productions. 1031 is a premier Halloween and costume line produced by Ellie shoes that is now available all year long.
FUNTASMA: Introduced in 2005 by Pleaser USA, Funtasma has quickly become a premier brand of costume, theater and Halloween footwear in North America. Offering a huge selection of originally styled Halloween oriented costume shoes and boots, Funtasma is fun, sexy and playful at a great price!
Unable to add more then 1 item to the shopping cart?
If you are unable to add more then 1 item to the shopping cart, you may have to enable cookies. After you are done shopping with us, you can change the browser setting back.
How to Enable Cookies
To enable cookies, follow the instructions below for the browser version you are using.
Microsoft Internet Explorer 6.0+
Select "Internet Options" from the Tools menu. Click on the "Privacy" tab. Click the "Default" button (or manually slide the bar down to "Medium") under "Settings". Click "OK". Microsoft Internet Explorer 5.x Select "Internet Options" from the Tools menu. Click on the "Security" tab. Click the "Custom Level" button. Scroll down to the "Cookies" section. To enable: Set "Allow cookies that are stored on your computer" to "Enable". Set "Allow per-session cookies" to "Enable". Click "OK". Microsoft Internet Explorer 4.x Select "Internet Options" from the View menu. Click on the "Advanced" tab. Scroll down to find "Cookies" within the "Security" section. To enable: Select "Always accept cookies". Click "OK". Mozilla Firefox (1.0 final release and earlier)
Go to the "Tools" menu. Select "Options". Select the "Privacy" icon in the left panel. Check the box corresponding to "Allow sites to set cookies". Click "OK" to save changes. Netscape 7.1/Mozilla 5.0 Select "Preferences" from the Edit menu. Click on the arrow next to "Privacy & Security" in the scrolling window to expand. Under "Privacy & Security", select "Cookies." Select "Enable all cookies". Click "OK". Netscape Communicator 4.x
Select "Preferences" from the Edit menu. Find the "Cookies" section in the "Advanced" category. To enable: Select "Accept all cookies" (or "Enable all cookies"). Click "OK".
Privacy Policy
This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.
PRIVACY STATEMENT
This privacy statement discloses the privacy practices for http://www.exotichighheels.com and http://store.yahoo.com/exotichighheels
Information Collection and Use ExoticHighHeels.com, LLC is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. ExoticHighHeels.com, LLC collects information from our users at several different points on our website.
Orders We request information from the user on our order form. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer’s orders. If we have trouble processing an order, this contact information is used to get in touch with the user.
Cookies A cookie is a piece of data stored on the user’s hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. For example, the user will not be able to participate in any of our Sweepstakes, Contests or monthly Drawings that take place. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.
Log Files We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
Sharing We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.
We use a shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
Links This web site contains links to other sites. Please be aware that ExoticHighHeels.Com, LLC is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
Surveys & Contests From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Security This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line.
When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our secured, alarmed offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure and monitored environment.
If you have any questions about the security at our website, you can send an email to sales@exotichighheels.com.
Notification of Changes If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.
2. History of ExoticHighHeels
3. Customer Service
4. Placing On-Line Orders (We care about your privacy!)
5. Shipping
6. Inventory and Stock Level Status
7. Returns and Exchanges
8. Damaged, Defective or Missing Merchandise
9. Order Status
10. Technical Shoe Information, Sizing and Glossary
11. Unable to add more then 1 item to the shopping cart?
12. Privacy Policy
Who Are We?
Exotic High Heels offers a wide variety of high quality and unique footwear from Ellie Shoes, Pleaser USA, Luscious, Funtasma, Devious, Demonia, and 1031 for women, men and children. We cater to anyone searching for distinctive heels and boots for Prom, Pageants, Theatre, Halloween, Renaissance Faires, dance or cheer teams, exotic dancing, or for just an evening out on the town. Our fresh and funky Demonia line features the latest styles for mods, rockers and Goths. Or for the daring and adventurous, browse our huge collection of Thigh-High and Platform Boots!
Established in 2001, we are known for our fast and discreet shipping, excellent customer service, and for always providing you with an easy to navigate, informative site. We are sure you will be impressed with our attention to detail, organized store front and quick shipping, but don't take our word for it, check out our Customer Testimonials! Be sure to join our mailing list to receive our newsletter and special holiday discounts.
With a current offering of over 3,000 styles of in-stock shoes from size 5 up to size 17 including wide width and wide calf styles, we are always adding new styles and colors. Check out our exceptional accessories featuring Footpetals and our new Halloween costumes from DreamGirls, Leg Avenue, and Secret Wishes Costumes. Please visit us frequently as we are constantly searching for new and unique products to offer our valued customers.
WE CARE ABOUT YOUR PRIVACY!
All our high heels are sent very discreetly, we do not sell your information to ANYONE, and our servers securely capture your credit card information through Yahoo’s SSL encryption. We want you to feel secure and confident in purchasing your heels with us.
ExoticHighHeels.com is a Yahoo! Hosted website and is served through a secure https connection using 128-bit SSL v2/v3 encryption. Credit Card information is encrypted when a shopper enters the credit card number in the web browser and when it is sent to the server.
Steve, Susan, Jason & MaryAnn
History of ExoticHighHeels
ExoticHighHeels.com is an established on-line destination for shoes, costumes and accessories dedicated to providing the best selection, low prices, fast, discreet shipping and overall experience you’ll find anywhere on the internet. We’ve create a unique store that offers our customers the ability to find what they want easily and quickly, and with our quick shipping, HUGE selection and size exchange program, we offer our customers a secure shopping experience from an experienced on-line family-owned storefront who truly cares about customer satisfaction.
ExoticHighHeels.com was originally designed by Steve and Jason Rounds after Steve searched the local malls for a pair of white 6-inch platform dancing shoes for his girlfriend as a birthday present. Frustrated with what he found in the retail stores, he turned to the internet. Steve discovered many places to buy sexy high heels shoes on-line, but found most sites had a limited selection, were difficult to navigate, and the customer services was either unknowledgeable and/or unavailable. It was out of this experience that ExoticHighHeels.com was born.
In 2001, ExotichHighHeels.com partnered with Pleaser USA, Inc. and Ellie Shoes to provide their entire line of shoes in one easy to use on-line storefront. Today, we stock over 3,000 different styles of shoes and boots in sizes 5 up to size 17 for women, men and children. We are passionate about shoes and customer service, and it shows!
We listen carefully to each of our customers who provide feedback and suggestions and pass this information to our manufacturers. Based directly on customer feedback, we are proud to introduce an expanded line of Halloween costume, theatre, play and renaissance faire shoes and boots, with a new emphasis on wide-width and wide calf. Also based upon feedback is an expanded offering of wide-calf go-go boots in new and exciting colors! All costume shoes and boots are now stocked year-round to accommodate theatre and movie productions, schools and colleges as well as anyone searching for unique and quality costume shoes and boots for any occasion.
Contact Us If you have any questions or comments about our site or product line, we'd love to hear from you. Please click here to contact one of our Customer Service representatives.
Thank you for shopping with us!
Steve, Susan, Jason, and MaryAnn Rounds
Customer Service
Email: exotichighheels@yahoo.com
Phone: 714-962-1460
Please note that our business hours are 10am – 8pm Pacific Standard Time, Monday – Friday. We are closed on Saturday, Sunday and National Holidays.
If your call is forwarded to our answering service, please e-mail us at exotichighheels@yahoo.com for faster service.
Mail:
ExoticHighHeels
9132 Pioneer Drive
Huntington Beach, CA 92646
This is an office address for mail only. No pick-ups or drops-offs are permitted at this location. We are an on-line store only and do NOT have a retail store location.
You are important to us!
We listen carefully to each of our customers who provide feedback and suggestions and pass this information to our webmaster and manufacturers. Based directly on customer feedback, we are proud to introduce an expanded line of Halloween costume, theatre, play and renaissance faire shoes and boots, with a new emphasis on wide-width and wide calf. Also based directly upon customer feedback is an increased selection of wide-calf go-go boots in new and exciting colors!
In addition, all costume shoes and boots are now stocked year-round to accommodate theatre and movie productions, Renaissance Pleasure Faires, schools, and colleges as well as anyone searching for unique and quality costume shoes and boots for any occasion.
PLACING ON-LINE ORDERS
We care about your privacy!
All of our shoes and products are sent very discreetly; we do not sell your information to ANYONE; and our servers securely capture your credit card information through Yahoo! Shopping, which uses the highest industry standard SSL technology to prevent intercepted information. We want you to feel secure and confident in purchasing your heels with us.
PAYMENT METHODS
We accept Visa, MasterCard, Discover, American Express and Paypal transactions. Sorry, we are unable to receive checks and money orders at this time. For your protection, phone orders are not accepted as we do not store credit card information.
A verified billing address must be provided for all transactions. We will attempt to contact you either by phone or e-mail should the information you provide for your billing address does not match the information on file by your credit card issuer, however, please note that we reserve the right to cancel any order with unverified billing and shipping information at any time.
ORDER CANCELLATIONS
You may attempt cancel an order by e-mailing us at Sales@ExoticHighHeels.com or calling us at 714-962-1460. However, please note that if your order has already been processed or shipped, we will NOT be able to cancel your order. We pride ourselves on our quick shipping, so please keep this in mind when placing orders. In some cases, orders may be processed and shipped within a 6-8 hour timeframe!
Refused or undeliverable shipments will be subjected to a 20% restocking fee in addition to any shipping fees, insurances and any losses incurred by us.
We reserve the right to refuse to accept any order from anyone at any time.
Please be aware that costumes are not refundable at any time.
SHIPPING
Shipping Policies
All orders are shipped discreetly with your privacy in mind in a plain brown or white box with “Shoes by EHH”, “EHH on Amazon.com”, “Pleaser USA” or “Ellie Shoes” on the return label.
While some orders may be processed and shipped within a 24 hour timeframe, the majority of orders are processed and shipped within a 1-2 day timeframe, Monday – Friday. Orders placed after 2pm PST are considered received the following business day.
We do not guarantee any shipping date.
Our fulfillment department is located in Southern California, and your delivery time will vary by location. Tracking numbers will be sent to you via e-mail once your order ships and you may track your packages at www.usps.com or www.ups.com
Most orders (including International and APO/FPO) will be shipped using the United States Postal Service (USPS). We have discovered that USPS provides 2-3 day Priority Shipping to most locations within the United States at a lower cost and reduced shipping times when compared to UPS or Federal Express.
Overnight and 2nd Day shipping may be shipped USPS or by UPS.
To insure our prices are among the lowest offered on the Internet, we charge shipping costs based on weight, location and shipping speed. We invite you to compare our complete price including shipping to other sites who offer ‘free shipping’. You will discover that sites offering ‘free shipping’ simply increase the overall cost of each item to include the cost of shipping both to you and back (in the event of a return or exchange). We prefer to keep your overall cost much lower rather than ‘pad’ the shipping into the price.
Undeliverable Packages Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a refund minus the shipping charges. Please be sure to carefully check your shipping address to insure it is valid for USPS delivery. We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our Web site.
Shipping to Apartments We will be glad to ship to all apartments (and hotels for previous customers). Please note that at our discretion, we may send your package as SIGNATURE REQUIRED. This is to reduce theft and/or mis-delivered packages at apartment complexes.
Refused Shipments All refused shipments will result in 20% restocking charge plus shipping cost occurred, which includes any customs fees, taxes or duties that may apply to International orders
APO/FPO We ship all APO/FPO packages Priority Service through the United States Postal Service (USPS) and would like to personally thank you for serving our great country.
International Shipping We ship all international packages Express Mail through USPS (where allowed). At this time, we are unable to ship to Africa or Brazil. Please be advised that once an international package has left the United States, it may take 1-4 weeks for delivery due to customs and other factors. USPS may transfer the delivery function to a different courier within your country.
International orders will be delayed or cancelled should an unverified billing address be provided. We do not ship packages to different countries other than where your billing address is located unless you are a previous customer or fax us proof of your billing statement.
ExoticHighHeels.com is not responsible for any taxes, brokerage fees, or duty fees for international orders. These charges are the sole responsibility of the buyer.
DAMAGED OR INCORRECT MERCHANDISE
Damaged or incorrect merchandise MUST be reported within 5 days of arrival and is the responsibility of the customer. Please contact us at sales@exotichighheels.com or 714-460-1581 for instructions.
Inventory and Stock Level Status
Our on-line inventory status is updated on a daily basis with real-time data. We ship on a daily basis and update our inventory each day at midnight to make every effort to insure that the most up-to-date stock levels are displayed.
On occasion, especially during our heaviest shipping times of September and October, an item may show as in-stock that is not currently available. You will be notified within 48-72 hours for ground orders, and within 24 hours for Overnight or 2nd Day Air should an item be temporarily out of stock.
Please contact us at Sales@ExoticHighHeels.com if you wish to confirm the availability of an item prior to placing an order or you may place a comment on your order during checkout.
Any items marked as Discontinued or Close-Out have limited stock levels. The manufacturer has chosen to phase the shoe or boot out of the product line, and once our inventory has been sold-out, it will no longer be available. Once a size and/or color has been depleted, it will not be available in the future.
Returns and Exchanges
RETURNS AND EXCHANGES OF COSTUMES AND ACCESSORIES
All Costumes and accessories are non-refundable AND only exchangeable within a 10 day timeframe prior to October 24th.
Costume orders cannot be cancelled once they have been placed, as they will be processed immediately.
All exchanges of costumes must be postmarked before October 24th. We will not accept any exchanges of costumes postmarked after October 24th.
All costumes ordered after October 24th are FINAL SALE with no returns or exchanges.
We will gladly exchange your unworn costume for a different size or style or any non-Halloween related item from our on-line store prior to October 24th.
Exchanged items must be of the same or higher value of the original item. If the requested exchange is not available, a different item must be chosen as the exchange.
RETURNS AND EXCHANGES OF SHOES
Exchanges We will provide one size exchange at no charge. You ship the shoes back to us, and we will pay for shipping the size exchange back to you.
You may exchange unworn shoes within 30 days of purchase in two ways: 1. If you have time, send the shoes back in their original box (placed within a shipping box or wrapped in paper) within the 30 day period with the invoice and a note with the size or item you want to exchange it for. OR
2. If you do not have the time, place another order for the item that you want. Then, send the first item back within the 30 day period with the original invoice and a copy of your newly placed order. We will then refund you for ground shipping equivalent to the amount on your original order once we receive your returned shoes.
Returns Shoe Returns must be received within 30 days of original invoice date for a refund (with exceptions listed below and does not apply to costumes or accessories which are NOT refundable).
Shoe Returns received after 30 days may be refused or charged a restocking fee up to 40% at our discretion.
Shipping fees are non-refundable.
Processing time for returns is 7-14 days and you will be notified via e-mail that your return has been processed and the refund was issued to your credit card.
Damaged, Defective or Missing Merchandise
Damaged, defective or missing merchandise MUST be reported within 5 days of arrival. Shoes will not be considered Defective once worn – be sure to inspect and try on your new shoes indoors before wearing them. Please contact us at sales@exotichighheels.com or at 714-962-1460.
When Returning Shoes
Place the shoes in their original shoe box, and place that box in a shipping box or wrap in paper for protection.
Fill-out the Return information on your packing list that came with your order. If you did not receive a packing list with return information on it, please enclose a copy of your original invoice or order and ship to the address below. We must have your order number to process the return.
Return within a 30 day timeframe of your invoice date to:
EHH Returns 9132 Pioneer Drive Huntington Beach, CA 92646
Shoes returned MUST be in NEW, UNUSED Condition with non-damaged packaging. We will NOT accept returns of items with obvious signs of use. Be sure to try on your new shoes on a carpeted surface to insure they fit to your satisfaction.
Damaged packaging (to the original manufactures shoe box) will result in a $5.00 box fee. Do not mark or tape the original box in any way.
Exceptions
The following items can NOT be returned for a refund OR exchange: • All items from the CLEARANCE section • Lingerie, Undergarments, Underwear, Costumes and Panties. • Any item with signs of wear or damage. • Packages marked as REFUSED but have been opened will not be accepted. • Any items missing the original packaging will not be accepted. • Items returned after the 30 day invoice date. • Only the invoiced price and sales tax will be refunded.
Order Status
For your order status, email us at exotichighheels@yahoo.com
You may also call us at 714-962-1460 Monday-Friday from 10am until 8pm Pacific Standard Time.
Should you reach our answering service or call after hours, please leave a message with your phone number and name and we will contact you the next business day, or send us an e-mail for faster service.
Technical Shoe Information and Glossary
Sizing We carry a huge selection of styles, some of which vary slightly in their sizing. If we know a shoe tends to run large or small, we'll add that information to the product description. We do not carry ½ sizes in any style at this time.
Because we offer shoes for women, men and children, be sure to carefully check the description and size selection. To convert Women’s sizing to men’s, please add two sizes. For example, a Women’s US Size 10 would be the same as a Men’s US Size 8.
The opposite is also true to convert Men’s US sizing – a Men’s US Size 8 would be the same as a Women’s US Size 10.
Most of our shoes and boots are only available in whole sizes - order the next half size up if you are in between sizes. All of our sizing is in US sizing. Please see our Size Chart for international conversions.
When purchasing open-toed high heels shoes, it is normally recommended to buy the same size you wear in a flat shoe. When buying closed-toe high heels, it is normal to purchase a ½ size larger than your normal flat shoe size. Since most of our heels are only available in whole sizes, please order the next largest size.
If you generally wear a narrow and the shoe isn't offered in a narrow width, you may want go down a half size.
If you generally wear a wide and the shoe isn't offered in a wider width, you may want to go a half size up to give the ball of your foot and your toes more space.
Please note that these tips are taken from industry standards and should only be used as a guide for purchasing the proper size. Our manufacturer’s size conversion charts are displayed below.
After You Receive Your Shoes Try your shoes on with the same socks or hosiery you plan to wear with them--this will add up to half a size depending on the thickness you prefer.
Try on your shoes indoors on a carpeted surface--this will protect the soles of the shoes in case you need to return or exchange them.
If they do not fit, exchange them for a difference size! You pay to send the shoes back to us, and we will send you the size exchange at no charge. Click here for Exchange information.
What is the difference between Patent, PU, Stretch and Leather material? Patent (Pat), has a very shiny, almost mirror like appearance and is a man-made material. PU, short for polyurethane, is a semi-shiny to non-shiny (dull) man made material designed to look like leather. Stretch, either patent or PU, is a thin, stretchable material, which allows it to fit to the contours of the feet or legs. Leather, usually having a supple and comfortable feel and with a texture pattern, is considered by many to be the highest quality material of all used in shoemaking.
How can I remove glue marks on the shoes? Use lighter fluid. Ordinary lighter fluid applied to a white rag will remover the glue. You can also use glue thinner which can be purchased from any shoe repair shop.
How can I change batteries on light-up shoes? Peel up the silver sock lining material where the ball of the foot touches, carefully remove the lighting mechanism, replace the old battery with the new one, place it back, and, using hair dryer, blow hot air at the back of the sock lining material where the glue was for a few seconds, then firmly press it back. To order new batteries, click here to go to our Accessories section.
Brand Descriptions
PLEASER - Sensuous, sexy and wild, Pleaser is one of the world's leading brands of sexy footwear. From everyday edgy to very extreme fun, Pleaser shoes combine all the sex appeal you've come to expect from high heels with an undeniable amount of cuteness and originality. The wide array of styles by Pleaser allows you to express your inner wild-child and let your imagination run wild! Discover the ultra sexy, show-stealing Pleaser shoes that are legendary among fashionistas, performers and sexy footwear enthusiasts around the world.
DEMONIA - Beyond ordinary footwear. Demonia features shoes and boots for the wicked in all of us. Chunky heels, creepers, knee high strappy boots, Mary Janes as well as Halloween theme shoes & boots. Demonia is a featured shoe line at Hot Topic.
DEVIOUS - A comprehensive line of fetish footwear that satisfies the craving of every discerning connoisseur, Devious is a collection that features extreme high heels and shocking constructions. Offering more than just individuality. It's the ultimate extension for every dictating dominatrix and surrendering submissive. More than just a fetish accessory - Devious is the shoe to play with.
LUCIOUS - Lush, exotic, and one of a kind, and 100% U.S. Made. LUCIOUS® FOOTWEAR is the epitome of instant glamour. Hand crafted with the most gorgeous materials and superb workmanship, LUCIOUS embodies the essence of quality and allure. The collection features a dazzling array of exotic prints, luxurious fabrics, flamboyant colors, and daring constructions that you won't be able to find anywhere else. Lose yourself in this wondrous collection, and bring every sexy starlet's dream to life.
ELLIE SHOES: Bring your fantasy to life with quality footwear from Ellie Shoes. From sensuous to sexy to wild, Ellie has the shoe and boot styles you want, made with the finest quality and comfort. Let your imagination free and fulfill your desires with Ellie Shoes. Ellie Shoes now offers a complete line of Penthouse and Leg Avenue branded and licensed shoes.
1031 Brand: 1031 shoes and boots by Ellie are designed for Halloween costumes, dress-up days, school plays or theatre productions. 1031 is a premier Halloween and costume line produced by Ellie shoes that is now available all year long.
FUNTASMA: Introduced in 2005 by Pleaser USA, Funtasma has quickly become a premier brand of costume, theater and Halloween footwear in North America. Offering a huge selection of originally styled Halloween oriented costume shoes and boots, Funtasma is fun, sexy and playful at a great price!
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How to Enable Cookies
To enable cookies, follow the instructions below for the browser version you are using.
Microsoft Internet Explorer 6.0+
Select "Internet Options" from the Tools menu. Click on the "Privacy" tab. Click the "Default" button (or manually slide the bar down to "Medium") under "Settings". Click "OK". Microsoft Internet Explorer 5.x Select "Internet Options" from the Tools menu. Click on the "Security" tab. Click the "Custom Level" button. Scroll down to the "Cookies" section. To enable: Set "Allow cookies that are stored on your computer" to "Enable". Set "Allow per-session cookies" to "Enable". Click "OK". Microsoft Internet Explorer 4.x Select "Internet Options" from the View menu. Click on the "Advanced" tab. Scroll down to find "Cookies" within the "Security" section. To enable: Select "Always accept cookies". Click "OK". Mozilla Firefox (1.0 final release and earlier)
Go to the "Tools" menu. Select "Options". Select the "Privacy" icon in the left panel. Check the box corresponding to "Allow sites to set cookies". Click "OK" to save changes. Netscape 7.1/Mozilla 5.0 Select "Preferences" from the Edit menu. Click on the arrow next to "Privacy & Security" in the scrolling window to expand. Under "Privacy & Security", select "Cookies." Select "Enable all cookies". Click "OK". Netscape Communicator 4.x
Select "Preferences" from the Edit menu. Find the "Cookies" section in the "Advanced" category. To enable: Select "Accept all cookies" (or "Enable all cookies"). Click "OK".
Privacy Policy
This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.
PRIVACY STATEMENT
This privacy statement discloses the privacy practices for http://www.exotichighheels.com and http://store.yahoo.com/exotichighheels
Information Collection and Use ExoticHighHeels.com, LLC is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. ExoticHighHeels.com, LLC collects information from our users at several different points on our website.
Orders We request information from the user on our order form. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer’s orders. If we have trouble processing an order, this contact information is used to get in touch with the user.
Cookies A cookie is a piece of data stored on the user’s hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. For example, the user will not be able to participate in any of our Sweepstakes, Contests or monthly Drawings that take place. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.
Log Files We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
Sharing We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.
We use a shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
Links This web site contains links to other sites. Please be aware that ExoticHighHeels.Com, LLC is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
Surveys & Contests From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Security This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line.
When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our secured, alarmed offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure and monitored environment.
If you have any questions about the security at our website, you can send an email to sales@exotichighheels.com.
Notification of Changes If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.
Contact Exotic High Heels at costumeshoes@gmail.com
Copyright © 2010 Exotic High Heels. All Rights Reserved.
Website Design by Yahoo! Store Designer Ventura Web Design
Copyright © 2010 Exotic High Heels. All Rights Reserved.
Website Design by Yahoo! Store Designer Ventura Web Design